CANCELLATION / RESCHEDULE POLICY:

 

Any appointments CANCELLED or RESCHEDULED less than 48 HOURS PRIOR to the service date will be charged the following fees:

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• Haircut, Sparkle, Waxing Services: 50% of the total service price.

• Color, Treatment, and Extension Services: $50 flat fee for each service.

 

 NO CALL, NO SHOW POLICY:

 

If a client fails to show up for a scheduled appointment without giving prior notice, 100% of the service cost will be charged.

(Calling after the scheduled appointment time is not considered notice)

We understand that emergencies happen. In such cases, please contact us as soon as possible to discuss potential exceptions to this policy.

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LATE POLICY:

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Late Arrivals:

If you arrive after your scheduled appointment time, it may be necessary to alter your appointment time or, in some cases, completely reschedule your appointment.

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Rescheduling Fees:

If your appointment needs to be rescheduled due to a late arrival, please be aware that fees may be incurred at the stylist's discretion. 

 

CHILD POLICY:

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Children are obviously welcome in the salon while receiving a service. If a child is coming with a parent who is receiving a service and has to sit for an extended period of time, we ask that the child have a way to quietly entertain themselves. 

 

We understand that circumstances don't always allow for childcare. If your child must accompany you to a color appointment, please make sure you have headphones for any electronic devices. They will be required to keep the volume level in the salon comfortable for all guests and stylists. Children running about the salon will not be tolerated. 

 

We trust in your ability to manage your child's behavior during your visit. By working together, we can avoid the need to impose stricter policies. Thank you for your consideration and for helping us create a welcoming space for everyone.

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PLEASE NOTE:

 

Online scheduling will require a card to be on file when booking. If you are a current client and do not have a card on file; one may be added or (if applicable) charges must be paid in full before another appointment can be scheduled.  

 

If an appointment is cancelled or rescheduled (with in policy parameters) and there is no card on file, an invoice will be sent out to be paid within 24 HOURS. Appointments made without receipt of payment will be cancelled. 

 

Client profiles with no card on file will be asked to sign a paper or electronic agreement acknowledging the cancellation policy and agreeing to adhere to the cancellation and late policies.

 

THE CARD ON FILE WILL NOT BE CHARGED UNLESS CANCELLATION/RESCHEDULE FALLS WITHIN THE POLICY EXPLAINED.  

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Your cooperation and respect for our policies do not go unnoticed. We are grateful for your support and understanding, which helps us provide exceptional service to all our clients. Thank you for being an integral part of our community and for your continued patronage. Please reach out with any questions regarding these policies.